For many years, I used to be a trusted seller on Cardmarket, considered one of Europe’s most notable platforms for buying and selling cards. I taken care of a wonderful name — in excess of four hundred positive assessments, zero disputes, and reliable, Qualified assistance. But one unjustified dispute, handled by Cardmarket personnel members Silvia Parravano and Christian Tobehn, modified everything. on this page, I'll share my personal experience, explain the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.

A clear document designed more than Years

A demonstrated vendor With 100% Positive feed-back

ahead of the incident, I was accurately the sort of seller each Market values. I listed investing cards correctly, described conditions transparently, and transported promptly. I never obtained a single grievance — only praise.

the value of belief on Cardmarket

track record is anything for sellers on Cardmarket. One slip-up — even one which isn’t your fault — can harm decades of labor. That’s what tends to make my story so alarming for others operating about the System.

The Dispute That Shattered My Standing

Buyer requested the Wrong Card, Then Blamed Me

The trouble started any time a customer ordered a card stated precisely by title, established, and affliction. on receiving it, they falsely claimed I had sent the “Mistaken Model” — In spite of distinct listing evidence demonstrating I hadn’t.

evidence dismissed by assist

I submitted screenshots of your listing, card Model, and affliction to prove my accuracy. But Cardmarket assistance, specially Silvia Parravano, ignored the information. as opposed to examining the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling with the Dispute

No Fair Investigation

Silvia’s decision was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She basically blocked my account. No hearing. No second belief. No attraction.

No Warning, No interaction

What made this worse was the suddenness with the motion. I had been locked from my account right more info away. My appeals — asking for an assessment or escalation — were met with automated responses or silence. Silvia Parravano exercised full authority with no accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the identical sample

In adhere to-ups, my scenario was also viewed by Christian Tobehn, One more member of Cardmarket's assistance staff. however, as opposed to examining the facts objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automated deflections plus a long lasting ban.

A sample of vendor Disregard

Are sincere Sellers becoming Silenced?

right after this working experience, I began looking into on the net message boards and Group threads. I immediately discovered I wasn’t on your own. Dozens of lengthy-time sellers reported equivalent ordeals — numerous involving Silvia Parravano.

A common theme? customers always gain, regardless if Erroneous — and sellers are left voiceless.

How This Hurts the complete Market

While platforms ought to secure purchasers, disregarding proof from truthful sellers leads to a damaged ecosystem. When believe in is one particular-sided, undesirable actors take advantage, figuring out they’ll be shielded by biased help agents.

the trouble: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s System

one of the most alarming situation is the absence of the appeals process. as soon as employees like Silvia or Christian make a call, it’s last. There’s no second evaluate, no accountability, and no way to revive entry to your account — Regardless how strong your evidence is.

possibility of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Wrong assert — or shed my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

fiscal and Emotional implications

small business reduction right away

I invested several years in developing my vendor profile. All that effort and hard work was worn out quickly, in addition to probable upcoming money. My vendor dashboard, order historical past, and faithful customer base — all long gone.

psychological Toll on a trustworthy vendor

This wasn’t just a company strike. It was demoralizing. to generally be handled like a fraud right after several years of integrity was emotionally devastating. I adopted each individual rule, and nevertheless received punished.

What Cardmarket need to Do to Regain have confidence in

Platform Reforms Are Urgently required

If Cardmarket would like to keep high-quality sellers and stop future abuse, it ought to:

• ✅ Introduce a clear enchantment course of action for blocked accounts

• ✅ have to have disputes to be reviewed by no less than two impartial help agents

• ✅ Train workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ secure sellers who submit obvious, factual evidence

• ✅ Establish accountability metrics for staff decisions

without having these alterations, trustworthy sellers will go on to become collateral hurt inside a technique that blindly favors prospective buyers.

closing views: Be Wary, keep Documented

when you are now offering on Cardmarket, don’t believe your excellent file will safeguard you. you might be always a person buyer criticism — even a Fake one — faraway from being silenced.

safeguard you by:

• using screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account information often

• making ready for disputes — Even when you do nothing at all Erroneous

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to anyone utilizing Cardmarket. I believed in the platform. I played by The foundations. And I nonetheless acquired taken off without trigger.

If Cardmarket carries on to ignore seller rights, additional reliable vendors will wander absent. And when that occurs, the System received’t just shed sellers — it’ll get rid of its believability.

Has something identical occurred for you? Share your experience and assist elevate awareness. Sellers are entitled to superior.