For some time, I was a trusted seller on Cardmarket, amongst Europe’s most prominent platforms for investing cards. I preserved an ideal popularity — in excess of four hundred constructive assessments, zero disputes, and reliable, Specialist services. But 1 unjustified dispute, dealt with by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, transformed almost everything. In this article, I will share my personal expertise, explain the structural flaws in Cardmarket's dispute course of action, and situation a stark warning to other sellers.

A clear Record created more than several years

A established vendor With 100% favourable suggestions

ahead of the incident, I used to be just the kind of seller just about every marketplace values. I detailed investing cards accurately, described ailments transparently, and delivered immediately. I by no means acquired one grievance — only praise.

the necessity of have confidence in on Cardmarket

standing is almost everything for sellers on Cardmarket. a single slip-up — even one that isn’t your fault — can problems many years of labor. That’s what makes my Tale so alarming for Other people running to the System.

The Dispute That Shattered My Standing

customer purchased the incorrect Card, Then Blamed Me

The trouble started out each time a purchaser purchased a card detailed precisely by identify, set, and affliction. on acquiring it, they falsely claimed I'd sent the “Completely wrong version” — despite crystal clear listing evidence showing I hadn’t.

Proof overlooked by Support

I submitted screenshots from the listing, card version, and condition to confirm my check here precision. But Cardmarket help, especially Silvia Parravano, ignored the information. Instead of examining the listing or requesting clarification, she quickly sided with the buyer.

Silvia Parravano’s Mishandling with the Dispute

No reasonable Investigation

Silvia’s final decision was unilateral. She didn’t accept my proof or request any counterevidence from the buyer. She simply blocked my account. No Listening to. No second opinion. No enchantment.

No Warning, No conversation

What built this worse was the suddenness with the motion. I used to be locked from my account right away. My appeals — asking for a review or escalation — ended up fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the exact same sample

In abide by-ups, my scenario was also seen by Christian Tobehn, Yet another member of Cardmarket's guidance staff. sad to say, rather then examining the info objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections and also a long-lasting ban.

A sample of vendor Disregard

Are genuine Sellers staying Silenced?

soon after this knowledge, I started researching on the internet community forums and Local community threads. I promptly found out I wasn’t by itself. Dozens of lengthy-time sellers reported equivalent encounters — quite a few involving Silvia Parravano.

A common topic? Buyers normally gain, regardless if Completely wrong — and sellers are left voiceless.

How This Hurts the complete Marketplace

even though platforms should really shield buyers, ignoring evidence from honest sellers brings about a broken ecosystem. When believe in is a person-sided, negative actors make the most, realizing they’ll be shielded by biased aid agents.

the trouble: No Oversight, No charm

Lack of Transparency in Cardmarket’s process

by far the most alarming problem will be the absence of an appeals process. after personnel like Silvia or Christian make a call, it’s ultimate. There’s no second evaluate, no accountability, and no way to restore usage of your account — Irrespective of how strong your evidence is.

danger of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Wrong assert — or lose my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

Financial and psychological repercussions

organization Loss right away

I invested decades in constructing my vendor profile. All that hard work was wiped out quickly, together with probable potential money. My vendor dashboard, get history, and loyal purchaser base — all long gone.

psychological Toll on the dependable vendor

This wasn’t just a business hit. It was demoralizing. To be taken care of like a fraud immediately after yrs of integrity was emotionally devastating. I adopted just about every rule, and even now acquired punished.

What Cardmarket ought to Do to Regain believe in

Platform Reforms Are Urgently desired

If Cardmarket hopes to keep high-quality sellers and prevent potential abuse, it ought to:

• ✅ Introduce a clear charm approach for blocked accounts

• ✅ demand disputes to be reviewed by not less than two impartial help brokers

• ✅ Train staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit obvious, factual evidence

• ✅ create accountability metrics for workers selections

without the need of these modifications, truthful sellers will keep on to get collateral hurt within a program that blindly favors customers.

ultimate Thoughts: Be cautious, continue to be Documented

If you're currently selling on Cardmarket, don’t suppose your ideal report will guard you. you happen to be constantly one particular buyer criticism — even a Untrue one particular — from getting silenced.

Protect on your own by:

• having screenshots of each listing

• Archiving communication with customers

• Backing up your account knowledge often

• getting ready for disputes — even if you do very little Erroneous

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn must function a serious warning to any one making use of Cardmarket. I considered while in the System. I played by The foundations. And I however acquired taken out devoid of induce.

If Cardmarket carries on to ignore seller rights, far more trustworthy sellers will stroll away. And when that happens, the platform won’t just drop sellers — it’ll drop its believability.

Has a thing identical occurred to you? Share your knowledge and assist raise consciousness. Sellers ought to have improved.