For several years, I had been a dependable seller on Cardmarket, one among Europe’s most well known platforms for investing cards. I managed a great track record — around four hundred beneficial evaluations, zero disputes, and dependable, Skilled company. But just one unjustified dispute, taken care of by Cardmarket team associates Silvia Parravano and Christian Tobehn, improved all the things. In this article, I will share my personal experience, explain the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.

A Clean Record constructed around yrs

A confirmed vendor With a hundred% optimistic comments

ahead of the incident, I was specifically the kind of vendor just about every marketplace values. I shown buying and selling cards correctly, described disorders transparently, and transported promptly. I under no circumstances acquired only one complaint — only praise.

the necessity of believe in on Cardmarket

standing is almost everything for sellers on Cardmarket. a person mistake — even one that isn’t your fault — can problems a long time of exertions. That’s what would make my Tale so alarming for Other people operating to the platform.

The Dispute That Shattered My Standing

purchaser purchased the Wrong Card, Then Blamed Me

The trouble commenced when a customer purchased a card detailed exactly by title, set, and problem. Upon acquiring it, they falsely claimed I'd sent the “wrong Edition” — Irrespective of distinct listing proof exhibiting I hadn’t.

evidence dismissed by assist

I submitted screenshots of the listing, card version, and ailment to demonstrate my precision. But Cardmarket aid, exclusively Silvia Parravano, ignored the details. as an alternative to examining the listing or requesting clarification, she instantly sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s decision was unilateral. She didn’t admit my proof or request any counterevidence from the buyer. She merely blocked my account. No Listening to. No second belief. No charm.

No Warning, No Communication

What built this even worse was the suddenness on the motion. I used to be locked out of my account overnight. My appeals — asking for an assessment or escalation — were being satisfied with automatic responses or silence. Silvia Parravano exercised entire authority without accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing a similar sample

In comply with-ups, my case was also noticed by Christian Tobehn, One more member of Cardmarket's assistance team. regretably, instead of reviewing the facts objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections as well as a long-lasting ban.

A sample of vendor Disregard

Are truthful Sellers getting Silenced?

After this encounter, I started investigating on the web community forums and Neighborhood threads. I immediately found out I wasn’t by itself. Dozens of very long-time sellers described very similar experiences — many involving Silvia Parravano.

a standard concept? Buyers always earn, even when Incorrect — and sellers are left voiceless.

How This Hurts the complete Market

While platforms need to shield customers, ignoring proof from trustworthy sellers causes a broken ecosystem. When believe in is just one-sided, poor actors make the most, knowing they’ll be shielded by biased support agents.

The Problem: No Oversight, No charm

not enough Transparency in Cardmarket’s process

probably the most alarming situation may be the absence of the appeals process. when personnel like Silvia or Christian make a choice, it’s ultimate. There’s no next overview, no accountability, and no way to restore use of your account — Regardless of how robust your proof is.

hazard of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a false assert — or get rid of my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

economic and Emotional effects

organization Loss Overnight

I invested several years in developing my seller profile. all of that hard work was worn out immediately, as well as potential potential profits. My seller dashboard, get background, and faithful customer foundation — all long gone.

psychological Toll on a trustworthy vendor

This wasn’t just a business hit. it had been demoralizing. being handled similar to a fraud just after a long time of integrity was emotionally devastating. I followed every rule, and nonetheless got punished.

What Cardmarket should Do to Regain have confidence in

Platform Reforms Are Urgently necessary

If Cardmarket desires to retain good quality sellers and prevent long run abuse, it should:

• ✅ Introduce a clear attraction process for blocked accounts

• ✅ involve disputes being reviewed by no less than two impartial aid brokers

• ✅ Train employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who post apparent, factual evidence

• ✅ create accountability metrics for workers choices

devoid of these variations, straightforward sellers will carry on to become collateral harm in a very website system that blindly favors customers.

closing views: Be cautious, Stay Documented

should you be at this time offering on Cardmarket, don’t presume your best document will defend you. you are usually one particular buyer grievance — even a false 1 — faraway from currently being silenced.

safeguard yourself by:

• using screenshots of each listing

• Archiving communication with potential buyers

• Backing up your account information frequently

• Preparing for disputes — Even though you do absolutely nothing wrong

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn should serve as a significant warning to any one working with Cardmarket. I thought from the platform. I played by The foundations. And that i nevertheless received eradicated without the need of lead to.

If Cardmarket carries on to ignore seller legal rights, much more dependable sellers will walk away. And when that happens, the platform received’t just lose sellers — it’ll lose its trustworthiness.

Has one thing similar happened for you? Share your knowledge and help increase consciousness. Sellers ought to have far better.