For years, I had been a trusted seller on Cardmarket, amongst Europe’s most distinguished platforms for trading cards. I managed a perfect reputation — over 400 positive critiques, zero disputes, and regular, Experienced assistance. But one particular unjustified dispute, dealt with by Cardmarket employees members Silvia Parravano and Christian Tobehn, changed anything. in the following paragraphs, I'll share my private practical experience, explain the structural flaws in Cardmarket's dispute system, and difficulty a stark warning to other sellers.

A cleanse document designed more than a long time

A verified Seller With a hundred% favourable opinions

ahead of the incident, I had been just the kind of seller just about every Market values. I detailed investing playing cards precisely, described conditions transparently, and delivered immediately. I hardly ever received just one complaint — only praise.

The Importance of belief on Cardmarket

name is anything for sellers on Cardmarket. just one slip-up — even one that isn’t your fault — can destruction a long time of exertions. That’s what can make my story so alarming for Other individuals functioning about the System.

The Dispute That Shattered My Standing

consumer purchased the incorrect Card, Then Blamed Me

The trouble began any time a purchaser ordered a card mentioned exactly by title, established, and problem. on acquiring it, they falsely claimed I had despatched the “Completely wrong version” — despite apparent listing evidence showing I hadn’t.

Proof dismissed by guidance

I submitted screenshots on the listing, card Variation, and affliction to establish my accuracy. But Cardmarket aid, specifically Silvia Parravano, overlooked the details. Instead of examining the listing or requesting clarification, she immediately sided with the client.

Silvia Parravano’s Mishandling on the Dispute

No good Investigation

Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the client. She just blocked my account. No hearing. No next opinion. No enchantment.

No Warning, No conversation

What created this worse was the suddenness in the action. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — were being achieved with automated responses or silence. Silvia Parravano exercised entire authority without any accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing a similar Pattern

In observe-ups, my case was also found by Christian Tobehn, Yet another member of Cardmarket's guidance group. sad to say, rather than reviewing the details objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections plus a long lasting ban.

A Pattern of vendor Disregard

Are trustworthy Sellers remaining Silenced?

following this practical experience, I started researching on the net boards and Group threads. I quickly uncovered I read more wasn’t by itself. Dozens of extended-time sellers documented identical encounters — many involving Silvia Parravano.

A common concept? purchasers always gain, even though Erroneous — and sellers are remaining voiceless.

How This Hurts the Entire Marketplace

although platforms must protect purchasers, ignoring evidence from sincere sellers leads to a broken ecosystem. When belief is a single-sided, terrible actors take advantage, being aware of they’ll be shielded by biased assistance brokers.

the challenge: No Oversight, No attractiveness

insufficient Transparency in Cardmarket’s program

by far the most alarming concern would be the absence of the appeals method. as soon as employees like Silvia or Christian make a call, it’s closing. There’s no second assessment, no accountability, and no way to restore access to your account — no matter how powerful your evidence is.

hazard of Abuse and Blackmail

In my situation, I had been indirectly coerced into refunding a Phony assert — or get rid of my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

Financial and Emotional Consequences

enterprise reduction Overnight

I invested decades in setting up my vendor profile. All that effort was worn out immediately, coupled with prospective long run revenue. My seller dashboard, purchase historical past, and faithful client base — all absent.

Emotional Toll over a reliable vendor

This wasn’t just a company hit. it absolutely was demoralizing. being dealt with like a fraud just after decades of integrity was emotionally devastating. I followed each individual rule, and nevertheless obtained punished.

What Cardmarket will have to Do to get back Trust

System Reforms Are Urgently essential

If Cardmarket wishes to retain excellent sellers and prevent potential abuse, it ought to:

• ✅ Introduce a transparent enchantment course of action for blocked accounts

• ✅ Require disputes to be reviewed by no less than two unbiased assist agents

• ✅ educate staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who submit clear, factual evidence

• ✅ set up accountability metrics for employees selections

devoid of these variations, straightforward sellers will go on to get collateral damage within a system that blindly favors customers.

ultimate views: Be cautious, remain Documented

if you are currently marketing on Cardmarket, don’t believe your excellent record will safeguard you. you happen to be always a person buyer criticism — even a Bogus a person — from currently being silenced.

secure your self by:

• using screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account data regularly

• planning for disputes — even if you do absolutely nothing Improper

summary: 

My experience with Silvia Parravano and Christian Tobehn really should serve as a serious warning to any individual working with Cardmarket. I believed while in the platform. I played by The foundations. And that i nonetheless got taken off without the need of lead to.

If Cardmarket carries on to disregard vendor legal rights, much more dependable suppliers will stroll absent. And when that happens, the platform received’t just eliminate sellers — it’ll lose its credibility.

Has a thing very similar occurred to you personally? Share your practical experience and support raise consciousness. Sellers should have better.