For years, I had been a trustworthy vendor on Cardmarket, one among Europe’s most prominent platforms for trading playing cards. I managed an ideal track record — about 400 good opinions, zero disputes, and consistent, Skilled assistance. But a single unjustified dispute, managed by Cardmarket staff members Silvia Parravano and Christian Tobehn, adjusted almost everything. on this page, I'll share my individual practical experience, reveal the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.

A cleanse file created around a long time

A demonstrated vendor With 100% optimistic comments

ahead of the incident, I was particularly the sort of vendor each individual marketplace values. I listed buying and selling cards accurately, described situations transparently, and shipped promptly. I in no way received one grievance — only praise.

the value of belief on Cardmarket

popularity is everything for sellers on Cardmarket. 1 oversight — even one which isn’t your fault — can harm many years of labor. That’s what can make my Tale so alarming for Other people functioning over check here the platform.

The Dispute That Shattered My Standing

Buyer Ordered the incorrect Card, Then Blamed Me

The trouble started when a customer ordered a card outlined precisely by name, set, and issue. on getting it, they falsely claimed I'd sent the “Erroneous Edition” — In spite of apparent listing evidence demonstrating I hadn’t.

evidence disregarded by aid

I submitted screenshots of the listing, card Edition, and situation to show my precision. But Cardmarket assistance, specially Silvia Parravano, overlooked the specifics. as opposed to examining the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling with the Dispute

No good Investigation

Silvia’s selection was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No Listening to. No next view. No appeal.

No Warning, No conversation

What made this even worse was the suddenness in the action. I used to be locked out of my account overnight. My appeals — requesting an assessment or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised full authority without accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the Same sample

In follow-ups, my situation was also seen by Christian Tobehn, A further member of Cardmarket's support crew. regretably, rather than examining the information objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections along with a lasting ban.

A Pattern of vendor Disregard

Are genuine Sellers currently being Silenced?

immediately after this working experience, I started looking into on the net boards and Group threads. I speedily found I wasn’t alone. Dozens of long-time sellers reported very similar ordeals — quite a few involving Silvia Parravano.

a typical concept? prospective buyers often acquire, even though Completely wrong — and sellers are left voiceless.

How This Hurts your complete Marketplace

although platforms should guard customers, disregarding evidence from straightforward sellers results in a damaged ecosystem. When rely on is just one-sided, negative actors make the most, recognizing they’ll be shielded by biased support brokers.

the trouble: No Oversight, No Appeal

not enough Transparency in Cardmarket’s process

essentially the most alarming challenge is definitely the absence of the appeals system. as soon as team like Silvia or Christian make a decision, it’s remaining. There’s no next review, no accountability, and no way to revive use of your account — Regardless of how strong your proof is.

Risk of Abuse and Blackmail

In my circumstance, I was indirectly coerced into refunding a false declare — or shed my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

economical and Emotional Consequences

business enterprise Loss right away

I invested decades in making my vendor profile. All that exertion was wiped out quickly, in conjunction with probable potential cash flow. My vendor dashboard, order history, and loyal customer base — all gone.

Emotional Toll with a dependable Seller

This wasn’t just a company hit. It was demoralizing. being dealt with similar to a fraud after a long time of integrity was emotionally devastating. I adopted each and every rule, and still got punished.

What Cardmarket Must Do to get back belief

System Reforms Are Urgently desired

If Cardmarket wishes to retain quality sellers and stop upcoming abuse, it should:

• ✅ Introduce a transparent enchantment method for blocked accounts

• ✅ Require disputes to be reviewed by at the least two unbiased aid brokers

• ✅ practice team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post obvious, factual evidence

• ✅ create accountability metrics for employees conclusions

with out these adjustments, honest sellers will keep on to get collateral destruction inside of a program that blindly favors purchasers.

remaining ideas: Be cautious, remain Documented

in case you are at this time promoting on Cardmarket, don’t think your fantastic document will safeguard you. You're normally one particular buyer criticism — even a false a single — far from staying silenced.

shield by yourself by:

• getting screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account data regularly

• Preparing for disputes — even if you do very little wrong

Conclusion: 

My experience with Silvia Parravano and Christian Tobehn ought to function a serious warning to anybody applying Cardmarket. I thought inside the System. I played by The principles. And that i however received removed without the need of cause.

If Cardmarket continues to ignore vendor rights, a lot more reliable vendors will walk absent. And when that comes about, the System received’t just reduce sellers — it’ll shed its credibility.

Has a thing identical happened for you? Share your encounter and help elevate awareness. Sellers should have superior.